HockeyMonkey Support

Ordering Information 19

• How can I place an order?
• What payment options do you accept?
• Does HockeyMonkey verify my order?
• Order Confirmations
• How long does it take to process my order?

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Shipping Information 9

• How long does Standard Shipping take?
• How are Express Orders shipped?
• Can I have my order shipped to a PO Box or APO/FPO?
• How are International Orders shipped?
• How often are orders shipped?

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Returns & Exchanges 10

• What is your return policy?
• How do I return merchandise?
• Who pays for shipping a return?
• Can I exchange an item for another?
• How will I be refunded?

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Warranty Information 3

• What products are covered under warranty?
• What is the Hockey Stick warranty periods?
• Is HockeyMonkey.com an authorized retailer?

Privacy Information 10

• Is purchasing on HockeyMonkey.com safe?
• I received a charge from HockeyMonkey, but never placed an order, what do I do?
• What information does HockeyMonkey collect and use?
• Does HockeyMonkey use cookies?
• How does HockeyMonkey use aggregate information?

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Website Disclaimers 8

• What is your website General Use policy?
• Warranty Disclaimer
• Shipping Disclaimer
• Product Review Disclaimer
• Limitation of Liability

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Rebound Rewards Information 22

• How do I register for Rebound Rewards?
• Does it cost anything to register for Rebound Rewards?
• How do I earn Rebound Rewards?
• How is my Rebound Rewards tier determined?
• How are my Rebound Rewards calculated?

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General Information 1

• When is the customer service department closed?