All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact customer service immediately. We must be informed of all shipping related claims within 48 hours after the package was received. Shipping Claims are handled directly by HockeyMonkey.com on your behalf. To help us speed up the process of resolving your claim, please provide pictures of the damaged packaging, shipping label, and products.
Should your package be deemed Lost in Transit, please contact customer service immediately so we may assist you in arranging for a replacement product or a refund.
Please allow 1 to 8 days for the processing of claims for lost U.P.S shipments and up to 40 days for lost U.S.P.S shipments.