Ordering Information

How can I place an order?
Orders can be placed on our website 24 hours a day, 7 days a week. Do you want to email, chat or talk to a customer service representative? We welcome you t...
Mon, Jul 6, 2020 at 12:16 PM
What payment options do you accept?
We accept Visa, MasterCard, American Express, Discover Card, PayPal, United States Postal Service Money Orders and wire transfers. All prices listed on Hock...
Tue, Oct 27, 2020 at 5:52 PM
Does HockeyMonkey verify my order?
All orders placed through HockeyMonkey.com are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we...
Tue, Oct 27, 2020 at 5:53 PM
Order Confirmations
A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appea...
Tue, Oct 27, 2020 at 5:54 PM
How long does it take to process my order?
It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to co...
Tue, Oct 27, 2020 at 5:55 PM
How do I track my order?
You can also check the status of your order on our website at any time by visiting our order status page. Enter your email address and order number to view ...
Tue, Oct 27, 2020 at 5:58 PM
Can I change my order after it has been placed?
Need to make changes to your order? We are happy to help. You have 30 minutes to change or cancel your order during normal business hours. Once your order s...
Tue, Oct 27, 2020 at 5:56 PM
Can I change the ship-to address for my order?
For the security of our customers, we are unable to make changes to shipping addresses and all shipments must be sent to an authorized cardholder address. I...
Tue, Oct 27, 2020 at 5:56 PM
How do I place a pre-order for a product?
Occasionally we offer our customers the opportunity to pre-order products due to their limited availability and/or popularity. By placing a pre-order, you w...
Tue, Oct 27, 2020 at 5:57 PM
What is drop shipping?
In some circumstances, HockeyMonkey.com will arrange for the item to be shipped directly from our source in order to help you avoid a longer wait time (e.g....
Tue, Oct 27, 2020 at 5:59 PM